Getting Started with Salesforce Social Studio Series — Engage

It is impossible to talk about social media without talking about social “engagement”.

Credit https://www.salesforce.com/uk/products/marketing-cloud/social-media-marketing/

The majority of the social media user, if not ALL users, engage, in one way or another, with their social community. We like posts on Facebook, we retweet on Twitter, we DM our closest followers, we add a heart to Instagram photos, we celebrate and support Linkedin posts…